Privacy Policy

Welcome to LoveTextForHer. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated messaging service.

1. Information We Collect

1.1 Personal Information

When you create an account or use our service, we collect:

• Account Information: Name, email address, password (encrypted), phone number
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Profile Information: Any additional information you provide in your profile

1.2 Recipient Information

To provide our messaging service, we collect:

• Recipient names and phone numbers
• Relationship type (partner, family, friend, etc.)
• Message preferences and scheduling information
• Any custom message content you create

1.3 Automatically Collected Information

When you access our service, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked, login timestamps
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: Send automated messages to your recipients as scheduled
• Process Payments: Handle subscription billing and payment processing
• Account Management: Create and manage your account, authenticate users
• Customer Support: Respond to inquiries, troubleshoot issues, provide assistance
• Service Improvement: Analyze usage patterns to improve features and user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service
• Marketing: Send promotional emails about new features, offers (you can opt-out anytime)

3. How We Share Your Information

3.1 Third-Party Service Providers

We share your information with trusted third-party providers who help us operate our service:

• SMS Providers: (e.g., Twilio, AWS SNS) to send text messages to your recipients
• Payment Processors: (e.g., Stripe, PayPal) to process subscription payments
• Analytics Services: (e.g., Google Analytics) to understand service usage
• Cloud Hosting: (e.g., AWS, Google Cloud) to store and process data
• Email Services: (e.g., SendGrid, Mailchimp) to send account and marketing emails

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of LoveTextForHer, our users, or the public
• Investigate potential violations or fraud

3.3 Business Transfers

If LoveTextForHer is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure, access-controlled servers
• Regular Audits: Periodic security reviews and vulnerability assessments
• Password Protection: Passwords are hashed and salted using industry-standard algorithms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Information retained while your account is active
• After Cancellation: Account data may be retained for up to 30 days after cancellation
• Legal Requirements: Some data may be retained longer if required by law (e.g., tax records, transaction history)
• Anonymized Data: We may retain anonymized/aggregated data indefinitely for analytics

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request a copy of the personal data we hold about you
• Request data in a machine-readable format for transfer to another service

6.2 Correction

• Update or correct inaccurate personal information through your account settings
• Contact us if you need assistance updating your information

6.3 Deletion

• Request deletion of your personal data (subject to legal retention requirements)
• You can delete your account through account settings or by contacting support

6.4 Opt-Out of Marketing

• Unsubscribe from marketing emails via the link in any promotional email
• Update email preferences in your account settings

6.5 Do Not Sell (California Residents)

• We do not sell personal information
• California residents have additional rights under the CCPA (see Section 9)

To exercise any of these rights, contact us at privacy@lovetextforher.com. We will respond within 30 days.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and enhance your experience.

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality (login, session management)
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of marketing campaigns

7.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Accept only first-party cookies
• Delete cookies after browsing

Note: Disabling cookies may affect site functionality.

8. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

9.1 Right to Know

• Categories of personal information collected
• Sources of personal information
• Business purpose for collecting information
• Categories of third parties with whom we share information

9.2 Right to Delete

Request deletion of personal information collected from you (subject to exceptions)

9.3 Right to Opt-Out

We do not sell personal information. If our practices change, we will update this policy and provide an opt-out mechanism.

9.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at privacy@lovetextforher.com or call us at +1 (940) 217-8680.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

10.1 Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide the service you requested
• Legitimate Interests: To improve our service, prevent fraud, and ensure security
• Legal Compliance: To comply with applicable laws
• Consent: When you have given explicit consent (e.g., marketing emails)

10.2 Your GDPR Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

10.3 International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. We ensure adequate safeguards through:

• Standard Contractual Clauses (SCCs)
• Privacy Shield frameworks (where applicable)
• Adequacy decisions by the European Commission

11. Children's Privacy

LoveTextForHer is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

If we discover that we have inadvertently collected information from a child under 18, we will delete it immediately. If you believe we have collected information from a child, please contact us at privacy@lovetextforher.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this page
• Material changes will be communicated via email to registered users
• Continued use of the service after changes constitutes acceptance
• You can review the current policy at any time at https://lovetextforher.com/privacy-policy

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 3 business days.

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Legal Disclaimer: This Privacy Policy is provided as a comprehensive template. This document may not cover all legal requirements for your specific jurisdiction or business model. We strongly recommend consulting with a qualified attorney to ensure compliance with all applicable privacy laws and regulations, including GDPR, CCPA, TCPA, and other data protection laws.